These days, it’s increasingly rare for businesses to have a phone system that is purely physical. Modern VoIP systems are more convenient because they can be accessed from anywhere with an Internet connection, allowing people to work remotely. But they also work with traditional desk phones, which makes a VoIP system convenient whether you’re in the office or outside of it.
At Telco Data, we’re here to help you find the service provider that is right for you! In no particular order, here are eight of our favourite business phone services for small businesses.
The Best Business Phone Service Providers for 2021
If you’re looking for a reliable, affordable phone service with unlimited calls, then Nextiva is a popular choice. With Nextiva, you can manage calls, texts, and emails through your cell phone, computer, and/or a physical phone. Carry out video conferencing or send an instant message to team members using the mobile app or the computer app.
This service is great for teams that work remotely. Everything can be accessed from the app no matter where you are. Nextiva also offers several customer service tools including call queuing, hold music, pre-recorded greetings and more.
Once you’ve tried it out with the free trial period, you can choose your plan based on the features you want for your business. Pricing starts around $20 per user per month. Nextiva plans can accommodate nearly any business ranging from one user to 100 users or more!
If you have a small business and you’re looking for the most affordable solution possible, we’d recommend going with Phone.com! It offers some of the cheapest, most straightforward phone plans on the market. You can pay less than $11/month per user! Even at this price point, you will still get dozens of helpful features. Plus, you can get premium add-ons if you need to.
We think Phone.com is easy for just about anyone to use. It is simply to navigate and manage, and its 50+ features are easy to access. An added bonus is that Phone.com offers E911 dialing, something that is not standard across all VoIP providers.
This popular business phone service is an excellent and flexible choice for businesses of all shapes and sizes. Like most of the other providers on this list, Vonage pricing starts at $20 per user per month and offers services for both desk phones and mobile devices.
Vonage is especially great for businesses that need multiple different communication tools and channels. It offers effortless voice, text, fax, team messaging, and even social features with anywhere from one line to 20 or more. You can get an Advanced plan that offers premium features like CRM integration, call recording, group calls and more.
RingCentral is another reliable, affordable phone service. While it does not have global unlimited calls, it does offer unlimited texting in all of its plans. If your company often uses SMS and MMS for automated text message alerts or texting with customers and team members, then RingCentral may be the perfect choice for you. Of course, it also offers good VoIP phone service and video conferencing capabilities.
RingCentral has plans for both small and large businesses with options to pay for an annual plan and save significantly. We like the variety of plans because it allows you to pay for only what you need starting at around $20/month per user. You can just get the basic features, or you can upgrade to more advanced ones – like unlimited video conferencing with up to 200 people per meeting!
Grasshopper is specifically targeted toward small businesses, including freelancers and startups. No matter how small your operation is, you can gain professionalism using this helpful phone service! Both VoIP and Wi-Fi calling are available and you will benefit from unlimited calling. You’ll even get 24/7 live support when you use Grasshopper as your business phone service.
Starting at around $26 per month, Grasshopper offers a nice plan for solo entrepreneurs as well as a few plans geared toward more users. All the plans come with multiple features and the ability to see and manage all your calls, texts, and emails from one inbox.
Ooma is made with small businesses in mind. This no-contract, cancel-anytime phone service provides great unlimited VoIP phone plans for any business. While many small businesses use Ooma along with physical phones at an office location, it also offers a mobile app so that you can make and receive calls from your mobile phone whether you’re in or outside of the office.
Ooma only costs around $20 per month per user with no contracts and no cancellation fees, but this subscription cost doesn’t include hardware, so you’ll have to pay that on your own. Another good thing about Ooma is its helpful customer service.
You don’t have to be a big business to offer a good experience to every customer who calls. If customer service is the name of your game, then GoToConnect may be right for you. It is a customer-focused business phone service that offers lots of helpful features at no additional cost, from custom greetings to hold music and individual call logs.
We recommend GoToConnect for businesses that offer detailed live support, such as a SaaS provider or IT service. As you talk with your customer, you’ll be able to see their information on a dashboard, which is something that most of the standard VoIP phone services for small businesses do not include!
Last but not least, we have 1-VoIP, which offers a different type of business phone service with its pay-as-you-go structure. With this metered pricing structure, you will only have to pay for the time you use the phone. This makes it great for any business that doesn’t spend a lot of time on the phone. It costs just two cents per minute for calls, so you can save a lot over the average monthly plan if you don’t spend much time on the phone.
1-VoIP also offers traditional pricing structures for the businesses that use their phones more, starting at about $20 per month. But no matter which plan you choose, you’ll have access to more than 40 of the same helpful features!
Get in touch with the Telco Data team today to get advice tailored to your company’s needs!
FAQs About Business Phone Services
Does Telco Data provide phone service?
We are an installer, not a service provider. However, we know the ins and outs of multiple different phone services and would be happy to help you choose the one that is best for your budget and your needs!
Can employees use these services remotely?
For many services, yes! Many of today’s phone plans offer features that make it effortless to connect from a remote location, either from a computer, a mobile phone, or both. If you have a distributed team, make sure to choose a service that doesn’t rely only on physical desk phones.
Do business phone services include calling, texting, and video conferencing all in one?
Yes, many of them do! Most service providers offer multiple plans so that you can make sure you have all the features you need without paying for the ones that you won’t use.
Why do you need a business VoIP phone service?
Because VoIP allows for telephony virtually anywhere one has access to a good internet connection, businesses can be more productive.