Zoom VoIP Phone System for Business


Zoom Phone powers small businesses with enterprise-class phone system capabilities — without big business prices. Make and receive calls from anywhere. VoIP powers the modern workforce with flexible, reliable, high-quality voice communications.

zoom logo

Zoom Phone is a modern cloud-based communications platform that includes the traditional PBX features, but also allows for single platform use to streamline calls, video, meetings, and more! With Intelligent Call Routing, Auto Attendants (IVR), and Modern Mobile & Desktop Apps, your company can improve speed and reliability, to increase productivity.

Zoom Phone has easy to use features that can change the way your company does business, whether you are on the go, or at the office.

Zoom Phone has countless features to choose from to help streamline communication, as well as increase productivity and efficiency. Some of these features include Desk Phone Support which allows you to use an assortment of different phones from other companies, yet the software remains compatible. Some other awesome features are shared line groups, call delegation, quality dashboards to trouble shoot, and advanced analytics to proactively monitor and improve call quality.

With all of these features and more, your company can make the choice to easily improve call quality, customer reliability, and overall satisfaction in every area of your business.

The Power Pack is an add on for the Zoom Phone that has 3 key features. The first of these features being Enhanced Call Queue (CQ) analytics that have real time visibility, in depth-queue KPI’s, Wallboard support, and more. This allows your company to effectively identify critical details like average call times, call volume, etc. to get a more in depth look at how your company is dealing with these specific issues.

The second feature is the Desktop Experience which is designed to improve multi-tasking for users who deal with a large volume of calls and need to transfer them quickly, and accurately to the correct person.

The third and final feature is the Zoom Phone Team SMS that lets customers interact with an auto receptionist to answer frequently asked questions and find the best point of contact over SMS rather than taking up employee time with a voice call.

With these 3 features your business can drastically improve productivity and efficiency, making it an easy choice for your company.

How does VoIP work?

Voice over internet protocol, or VoIP, allows users to make and receive calls using the internet. Instead of transmitting a call from a hardwired desk phone through a network of analog switches, copper wires, and branch exchanges, VoIP converts voice communications into digital data that travels over an internet connection to its destination.

VoIP calls can be made with any device that has a reliable internet connection, including a desktop, laptop, smart phone, or tablet. Extensive business features give users incredible flexibility to make and receive calls from anywhere without being dependent on a physical location like an office desk phone.

Over the past several years, businesses of all sizes have turned to VoIP to replace their legacy phone system and give their employees the tools they need to communicate in an increasingly mobile world.

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Why move your business phone system to cloud phone?

Cloud-based telephone systems are an excellent choice for small and medium-sized businesses.

By moving voice communications to the cloud, you can explore integrating or replacing small business phone systems with a UCaaS solution. Unified communications enable you and your team to connect on one streamlined platform so you can collaborate and communicate with customers more effectively.

Hosted cloud phone systems are more affordable to deploy than on-premise solutions, which often have extensive hardware costs and installation requirements. Because hosted cloud phones are maintained and managed by your VoIP provider, you don’t need a dedicated IT department with specialized knowledge and expertise.

zoom cloud phone system

Modern Cloud Business Communications

A single platform for video, voice, chat and meetings

Modern Cloud Phone System

Zoom Phone includes traditional PBX features that enable employees to talk and interact in new ways to keep businesses moving.

Centralized Management

Provision and manage users and intelligently monitor business interactions with an easy-to-use centralized administration portal.

Secure and Reliable

The globally distributed Zoom cloud platform delivers secure HD audio with enterprise-class reliability and quality of service.

What is Zoom Phone?

Zoom Phone App

Auto Receptionist

Zoom Meetings

zoom chat

Zoom Phone offers a wide variety of calling features that have been designed to give your users a flexible, mobile, and powerful cloud phone system.

  • Zoom Mobile and Desktop App
  • Call Transfer & Call Forwarding
  • Voicemail
  • Call Blocking
  • Call Delegation
  • Call Park & Call Hold
  • Shared Line
  • Device Management
  • Global Call Routing
  • Auto Attendants
  • Advanced Analytics
  • Call Logs
  • Hold Music
  • And many more!

Along with Zoom Phone lists of features, Zoom Phone offers a list of software integration:

  • Microsoft Teams
  • Slack
  • Google Workspace
  • Sales Force
  • Contact Center
  • Gong
Zoom Phone Overview
Zoom Phone Power Pack
Zoom Phone Call Features

FAQs About Zoom VoIP Business Phone Systems

VoIP phone service is generally more affordable than legacy landline solutions, especially because the hardware needed is less expensive — usually just a USB device such as a headset. Monthly costs are usually lower than traditional phone lines — Zoom Phone plans start at $8 USD per user per month, and our Global Select plan offers unlimited domestic calling in 40-plus countries and territories for $20 USD per user per month. If you selected an unlimited plan, your VoIP calls are all included free in the plan.

On-premises VoIP has hardware that is set up and housed at your organization’s office. It requires significant upfront investment costs for installation, space and infrastructure for equipment, and IT resources to maintain and scale.

Hosted VoIP is set up, hosted, and maintained by your VoIP provider. Hosted VoIP is cloud based, meaning there is no on-site physical infrastructure or equipment to worry about. For a monthly price per user, your VoIP provider handles all the responsibilities of running and maintaining your phone system.

VoIP service works on any device with an internet connection, a speaker, and a microphone. Using a softphone, users can make or receive calls from their desktop, laptop, smartphone, or tablet as long as it’s connected to the internet, allowing greater flexibility and mobility for working outside the office. VoIP also works seamlessly with most business desk phones.

If your VoIP provider uses security technology such as call encryption and SIP authentication, it can help keep your communications and data safe. See how Zoom protects our customers’ information and privacy.

To make VoIP calls, all you need is a computer, a working microphone, a sound card, and a strong internet connection. For details on what you may need if you sign up for Zoom Phone, see our recommended hardware.

The best VoIP service for business allows you to connect with colleagues, customers, and partners however and wherever you need. VoIP is no longer a one-off standalone service offering like telephone systems of days past. Look for a provider that offers ultra-reliable and flexible telephony service as part of a UCaaS platform that can support all your mission-critical communication needs.

In addition to Zoom Phone’s high-quality audio, global coverage, streamlined management, and simplified pricing and billing, users can also unlock high-definition video meetings, webinars, chat, and app integrations that make for a truly differentiated communications solution.

Organizations should evaluate VoIP providers depending on the needs and objectives of their business. Here are a few questions you should ask when comparing and considering VoIP providers:

  • Does the provider offer all the services and features that my organization needs?
  • Is the platform secure? Will it help protect our privacy and data?
  • Is it reliable? Does it have a track record of providing high-quality, reliable service?
  • Does it offer an intuitive experience for users?
  • Does the platform integrate seamlessly with essential applications for our business, like Salesforce and Microsoft Outlook?
  • Can I easily provision and manage users?
  • How flexible is the platform? Does it allow for options like BYOC (bring your own phone carrier), third-party SIP trunking, flexible APIs, etc.?
  • Is the solution cost-effective? Will it save me money by eliminating the need for multiple contracts, hardware investments, and maintenance?
  • Does my provider offer VoIP as part of a UCaaS solution ?

Cloud-based VoIP uses voice over internet protocol (VoIP) technology to allow users to make and receive calls over the internet by converting voice communications into digital data. This service is hosted on a cloud server using existing internet infrastructure instead of on-premise phone system hardware such as a PBX.